No emergency housing

Unfortunately we do not offer WINZ quotes for emergency housing. We are a family friendly motel.

Facilities

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Pet-friendly Classic Rooms – bring the whole family

We know pets are part of the family too. Pets are welcome in all of our Classic Rooms, while our Deluxe Rooms remain pet-free, giving every guest a clear choice when booking.

For the comfort and safety of everyone, please keep pets supervised around the grounds and away from our alpaca and sheep paddocks.

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Comfortable accommodation with space to settle in

Our newly built Deluxe Rooms are bright, spacious and modern, with fresh interiors and generous layouts that feel welcoming from the moment you arrive.

Choose from Deluxe King Studios, Deluxe Triple Studios, Accessible Triple Studios, and Deluxe Family Rooms for up to four or five guests. Each room has its own private entrance, private bathroom and full kitchen, along with air conditioning, a Smart TV and a private outdoor area — giving you a comfortable place to cook, unwind and feel at home.

For guests looking for a comfortable, practical and great-value stay, our Classic Rooms remain a lovely choice. They are fully self-contained, include family accommodation for up to six guests, and all Classic Rooms are pet-friendly.

Whichever style you choose, you will enjoy free unlimited Wi-Fi, complimentary on-site parking and easy access to our spacious gardens, playground and friendly alpacas.

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Room to play, explore and slow down

Hideaway of Rotorua is set across 14,000 m² of open lawns, gardens and animal paddocks, creating a relaxed sense of space while still being close to Rotorua’s popular attractions.

Children can enjoy the outdoor play areas, while our friendly alpacas and sheep are always a favourite with guests of all ages. Each room receives a complimentary bag of alpaca feed at check-in, so families can enjoy meeting them up close.

There is plenty of room for children to play, explore and enjoy being outdoors, with peaceful spaces nearby for grown-ups to relax.

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Picnics, barbecues and time outdoors

Our outdoor barbecue and picnic areas are available for all guests to enjoy. Bring dinner outside, find a sunny spot in the garden, or sit together while the children play nearby.

It is a simple, relaxed way to enjoy the space around you and unwind after a day exploring Rotorua.

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Easy parking, with space for larger vehicles

Parking at Hideaway is free and easy, with spaces directly outside or close to the rooms.

Our large on-site car park can also accommodate trailers, boats, campervans and other larger vehicles. If you are bringing something larger than a standard car, please let us know before arrival so we can arrange a suitable space.

Storage for bicycles and sporting equipment is also available.

Everything you need for a comfortable stay

  • Newly built Deluxe Rooms with bright, modern interiors
  • Comfortable, fully self-contained Classic Rooms offering great value
  • Deluxe King Studios and Deluxe Triple Studios
  • Deluxe Family Rooms for up to four or five guests
  • Classic family accommodation for up to six guests
  • Accessible Triple Studios available
  • Private entrance, private bathroom and full kitchen in every room
  • Air conditioning, Smart TV and private outdoor area in every Deluxe Room
  • Pet-friendly Classic Rooms
  • Free unlimited high-speed Wi-Fi
  • Free on-site parking
  • Parking for trailers, boats and larger vehicles by arrangement
  • Children’s playground and outdoor play areas
  • Friendly resident alpacas and sheep
  • Complimentary alpaca feed with every room
  • Outdoor barbecue and picnic facilities
  • On-site guest laundry and sporting equipment storage
  • Trusted by guests around the world

    Rotorua Attractions

    Rotorua is the heart of New Zealand tourism and has a lot happening

    Frequently asked questions

    What are your Reception hours?

    Our reception is open daily from 9:00am to 7:00pm. Our manager lives on site and can be reached 24 hours a day on +64 27 966 6696 if you need urgent assistance.

    When can I check in?

    Check-in time is normally after 2:00pm, though our rooms are normally ready by 1:00pm.

    When do I need to check out?

    Check out time is 10:00am. If you need to stay later, please make arrangements with our Reception team.

    Do you have off street car parking?

    We provide complimentary undercover and outdoor car parks for all guests.

    Can I bring my dog?

    Yes. Dogs and cats are welcome in our Classic Rooms only. Please book a room with the word “Classic” in its name. Deluxe Rooms and all other room types are pet-free. Pets must remain on a leash or under effective control in all outdoor and shared areas.

    I'm not arriving until after 7:00pm. How do I check in?

    Please advise our Reception team on +64 7 357 4717 or +64 27 966 6696, and we will advise you how to check in and collect your key.