Reservations booked via this website or direct with The Hideaway Rotorua are able to be cancelled, without penalty up to 7 days prior to arrival, with the exception of reservations made utilising the ‘Advance Purchase’ discount code which requires 100% pre-payment and remains non-refundable at all times.
Changes and cancellations to bookings made up to 7 Days before the arrival date/time are without charge. Thereafter the deposit may be charged. The total value of the booking may be charged if changes/cancellations are made with less than 72 Hours notice.
If a guest fails to arrive for a reservation without prior notice of a cancellation, the total value of the booking may be charged and any remaining nights of the reservation will be cancelled.
Specific cancellation policies apply to Event Dates and will be notified at the time of booking.
The Hideaway of Rotorua does not guarantee that any or all deposits or payments paid to a third party reservation provider will be refunded and is not liable for any shortfall. Please contact the third party provider to arrange cancellation, modifications or refunds.