No emergency housing

Unfortunately we do not offer WINZ quotes for emergency housing. We are a family friendly motel.

Bringing Pets

We appreciate how much your pet means to you. So bring them too.

The Hideaway Rotorua welcomes guests traveling with pets. Further terms and conditions apply to guests staying with pets. Please see below.


  • Guests hoping to stay with pets are required to advise us in advance that you will be traveling with your pets.
  • While our rooms are spacious, no more than two 2 pets are allowed per room.
  • When you check in, You’ll need to sign a Pet Policy Agreement, and then you and your pet can make yourselves at home.

Fees & Extra Charges

  • There is no additional charge simply for bringing pets to The Hideaway.
  • Charges apply when damage is done or additional cleaning is required due to your pet.
  • In situations where The Hideaway is required to make a room or area out of order and unavailable for sale to complete remediation work, guests will also be required to pay of any period of time the room or area is unavailable for sale.

General Conditions

  • The Hideaway Rotorua accepts cats and dogs provided they are house trained.
  • Guests are required to clean up their pets excrement at the time.
  • Pets are required to be under effective control at all times, and are required to be either on leash or in a suitable enclosure in public areas.
  • Pets are not permitted on beds or furniture. Please bring bedding for your pet.
  • Pets will never be left alone on the property, unless crated.
  • Guests must ensure that pets do not cause interference to the quiet enjoyment of other guests.
  • The Hideaway Rotorua may require a guest to vacate our property where their pet is causing an ongoing disruption to other guests, or is otherwise interfering with the safe and efficient operation of our business.

Guest Reviews

Rotorua Attractions

Rotorua is the heart of New Zealand tourism and has a lot happening

Frequently asked questions

What are your Reception hours?

Our office time is from 9:00am to 11:00am, 2:00pm to 7:00pm, for any urgent assistance, please call us on +64 27 966 6696.

When can I check in?

Check-in time is normally after 2:00pm, though our rooms are normally ready by 1:00pm.

When do I need to check out?

Check out time is 10:00am. If you need to stay later, please make arrangements with our Reception team.

Do you have off street car parking?

We provide complimentary undercover and outdoor car parks for all guests.

Can I bring my dog?

We offer pet friendly accommodation. Dog owners are welcome to bring your best friend knowing there is plenty of paddock space for off-leash exercise.

I'm not arriving until after 7:00pm. How do I check in?

Please advise our Reception team on +64 7 357 4717 or +64 27 966 6696, and we will advise you how to check in and collect your key.